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Promotes higher new customer closure rates. |
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Used by some of the largest and highest-profile FSPs in the US. |
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Lets customers open accounts online, with options for real-time identity verification, credit scoring, online approval, account assignment, and immediate account funding during the session. |
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Reduces client acquisition costs and new application abandonment rates: the entire account opening and funding process takes place interactively with the customer at the FSP Web site. |
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Convenience: A quick and convenient account opening process eliminates the burden of mailing in paper applications. Plus, pre-filled applications for existing customers further streamline the account opening process. |
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Faster service: Immediate fulfillment, funding, and sign-on to the online system promote higher customer satisfaction. |
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Lower attrition rates: Increase closure rate on new customers and speed deposit accumulation by allowing prospects to immediately open and fund an account after learning of new offer. Instant verification and feedback eliminates incomplete information typical of mail-in forms. |
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Lower account opening costs: Reduce new customer acquisition costs by streamlining the account opening process and displacing check processing. |
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Lower servicing costs: Motivate customers to use your lower-cost online services by providing a seamless online experience. |
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Cross-sell opportunities: Enhance your ability to cross-sell to existing customers with an immediate closure mechanism for your CD, money market, and investment account marketing initiatives. |
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Asset growth: Increase account balances with an ongoing funding capability. |
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Easy to use and customizable user interface guides the user through the application process in just minutes. Everything the user sees "feels" like your site. |
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Pre-filled applications for existing customers, applications can be pre-populated with customer information, further streamlining the account opening process. |
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Flexible authentication methods can be customized on the fly based on the user's risk profile. Use one of CustomerCentral's authentication processes, interface with the bank's existing online verification procedures, or cache data for offline processing. |
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CustomerCentral ACH Transfers is integrated as the online funding module allowing real-time transfers from over 20,000 institutions in the U.S. |
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Service bureau support for multi-bank environments. |
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Key CSR and administrator reporting features and functions:
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For benefit of processing, allows the CSR to enter or finish an application on behalf of a customer. |
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Presentation and modification of rejected applications. |
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Extensive and configurable logging and reporting. |
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Built on the CustomerCentral Enterprise server, which provides key infrastructure for the application, including:
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Hardware Security Module (HSM) for FIPS 140 level 3 encryption support, the same as ATM PINs. |
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Flexible integration methods, including an XML interface or JSP pages, with every page being an entry point into the application. |
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Consolidated administrative interface with extensive logging and reporting. |
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An optional and extensive data warehouse as a stand-in data source or middleware. |
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